Guest Experience Specialist

St. Louis Skin Solutions is a premier medical spa dedicated to providing advanced aesthetic treatments and exceptional patient care. We are seeking a friendly, professional, and highly organized Guest Experience Specialist to join our growing team. As the first point of contact for our patients, you will play a vital role in creating an exceptional experience from the moment a guest contacts or enters our practice. The ideal candidate is personable, detail-oriented, thrives in a fast-paced environment, and enjoys building relationships while delivering outstanding service. This position offers an exciting opportunity to be part of a collaborative team committed to excellence in patient care and helping individuals look and feel their best. Position Summary The Guest Experience Specialist serves as the face of St. Louis Skin Solutions, ensuring each patient receives exceptional service throughout their journey with our practice. This role is responsible for managing guest experience operations, scheduling appointments, handling patient communications, processing transactions, supporting retail sales, and collaborating with providers to ensure a seamless and elevated patient experience. Key ResponsibilitiesPatient Experience & Hospitality Create an exceptional, luxury-level experience for every patient from first contact through follow-up care. Welcome patients with warmth, professionalism, and genuine enthusiasm. Deliver outstanding service through in-person, phone, text, and email interactions. Address patient questions, concerns, and requests promptly and professionally. Build lasting relationships that foster trust, loyalty, and long-term patient retention. Ensure every patient feels valued, informed, and cared for throughout their visit. Guest Experience Operations Manage daily operations at the Experience Desk. Check patients in and out efficiently and accurately. Verify patient information and maintain accurate records. Monitor provider schedules and assist with maintaining smooth patient flow. Maintain a clean, organized, and welcoming reception area that reflects our brand standards. Support office operations and contribute to an efficient, positive work environment. Scheduling & Communication Schedule, confirm, and modify appointments using practice management software. Answer incoming calls and respond to inquiries regarding treatments, pricing, memberships, and scheduling. Send appointment reminders and follow-up communications. Coordinate communication between patients, providers, and team members. Assist in optimizing provider schedules to maximize efficiency and patient satisfaction. Retail & Financial Responsibilities Process payments and maintain accurate financial transactions. Educate patients about skincare products, memberships, and treatment packages. Support retail sales initiatives and contribute to practice growth. Maintain retail displays and ensure products are stocked and presented professionally. Assist patients with membership enrollment, package purchases, and promotional offerings. Team Collaboration Collaborate closely with providers and clinical staff to ensure seamless patient experiences. Assist with patient flow and treatment room readiness as needed. Participate in team meetings, ongoing training, and professional development opportunities. Contribute to a positive, supportive, and growth-oriented workplace culture. QualificationsRequired High school diploma or equivalent. Minimum 1 year of customer service, hospitality, concierge, medical office, or guest experience experience. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask and prioritize effectively in a fast-paced environment. Professional appearance and demeanor. Proficiency with computers and scheduling software. Preferred Experience in a medical spa, aesthetic practice, dermatology office, luxury hospitality, or healthcare setting. Experience with electronic medical records (EMR) and practice management software. Retail sales, membership sales, or concierge experience. Passion for aesthetics, skincare, wellness, and patient care. What We Offer Competitive compensation Performance-based bonus opportunities Employee discounts on treatments and skincare products Ongoing training and professional development Supportive and collaborative team culture Opportunities for career growth within a rapidly expanding practice Core Values We are looking for team members who embody: Exceptional patient experience Professionalism and positivity Accountability and reliability Teamwork and collaboration Attention to detail Commitment to excellence If you are passionate about helping people feel confident, enjoy building meaningful relationships, and thrive in a service-focused environment, we'd love to meet you.

Pay:

$18.00 - $19.00 per hour

Benefits:

Employee discount

Work Location:

In person