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Front Desk Agent
Job
Home2 Suites Olive Branch
Hernando, MS (In Person)
$33,280 Salary, Full-Time
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Job Description
Job Overview We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily activities. Your energy, organizational skills, and technical proficiency will help create a positive experience for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while contributing to a professional and vibrant environment. Duties Welcome and greet guests upon arrival. Check guests in and out efficiently. Provide information about hotel services, amenities, and local attractions. Answer guest questions and resolve complaints professionally. Assist with special requests and accommodations. Make, modify, and cancel reservations. Verify guest information and payment details. Assign rooms according to guest preferences and availability. Process room upgrades when applicable. Answer and direct phone calls. Maintain accurate guest records in the hotel management system. Handle cash, credit card transactions, and billing inquiries. Prepare daily reports and balance cash drawers. Coordinate with housekeeping and maintenance regarding room status. Work closely with housekeeping to ensure rooms are ready for guests. Notify maintenance staff of repair needs. Communicate important guest information to other departments. Assist in emergency situations following hotel procedures. Skills Ensure a positive guest experience from check-in to check-out. Customer service Communication and interpersonal skills Computer proficiency Problem-solving abilities Attention to detail Multitasking and time management Cash handling and basic accounting Address concerns promptly and professionally. Maintain a friendly, courteous, and professional appearance. Build guest loyalty by providing exceptional service. Join us as a Front Desk Agent where your enthusiasm meets professionalism! Bring your organizational prowess, technical skills, and passion for delivering outstanding service to create a welcoming environment that leaves a lasting positive impression on everyone who walks through our doors.