Front Desk Associate

Front Desk Associate Hampton Inn Southaven - 3.6 Southaven, MS Job Details Part-time From $15 an hour 4 days ago Benefits Employee assistance program Employee discount Flexible schedule Referral program Qualifications Computer operation Guest relations Sales transaction processing Financial transaction processing Night audit Greeting customers English High school diploma or GED Financial record maintenance Laundry Security Computer skills Clerical experience Guest services Bookkeeping Balancing end-of-day transactions Entry level Under 1 year Full Job Description •

THIS POSITION WILL WORK MID SHIFTS

(1PM-8PM)

MORNING SHIFT 7AM-3PM & WEEKEND EVENING SHIFTS. THIS WILL BE A PART TIME POSITION. CANDIDATE MUST HAVE OPEN AVAILABILITY AS DAYS OFF WILL ROTATE TO SCHEDULING NEEDS.

Title:

FRONT DESK AGENT

Department:

Operations Reports to:

AGM Subordinates:

None FLSA Status:

Non-Exempt Effective Date:

February 15, 2025

SUMMARY:

Responsible for properly greeting guests, checking guest in and out of the hotel, computing, verifying and recording numerical data for accounting records, working with Sales Team to ensure rooming lists are entered and group rooms are blocked correctly, as well as updating the system in preparation for the nightly account reconciliations. Also performs front desk responsibilities for evening/overnight shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Accurately records cash, credit and check transactions Verifies room rates and charges Balances cash register at beginning of shift Handles confidential guest information with high integrity Front desk associate responsibilities Submits nightly paperwork to General Manager which includes but not limited to guest list, cash drawer summary, balance sheet, occupancy report and housekeeping report Performs security walks on a regular basis Completes laundry as directed Maintains security for guests and property by following all security and safety regulation May be required to make management decisions in manager's absence Follows company policies and procedures Other duties as assigned by supervisor or management

QUALIFICATIONS

Education/Experience:

High School Diploma or GED equivalent. Minimum of three months hotel night audit experience or equivalent training and experience

Skills:

Guest service Innate sense of urgency Thoroughness Detail oriented Problem solving Ability to multi-task Advanced experience with personal computers and related software applications Ability to read, write, and speak the English language

Working Conditions:

Will be required to work nights, weekends and holidays. Will be in a clerical setting using office equipment, computers, phones, photocopiers.

RELATIONSHIPS

Internal:

General Manager, Assistant General Manager, Peers, and Field Operations at the corporate level

External:

Guests - To provide customer service

PHYSICAL/COGNITIVE ACTIVITES

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. The major responsibility in this position is to compute and record numerical data for accounting reconciliation. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, ability to adjust or focus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. General Manager -2/15/2025 •This is not a binding employment contract.

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Employee assistance program Employee discount Flexible schedule Referral program Ability to

Commute:

Southaven, MS 38671 (Required) Ability to

Relocate:

Southaven, MS 38671: Relocate before starting work (Required)

Work Location:

In person