Hotel Front Desk Attendant

Hotel Front Desk Attendant SpringHill Suites by Marriott Kalispell Kalispell, MT Job Details $18 an hour Qualifications Phone communication Greeting customers Answering guest questions High school diploma or GED Hotel and accommodations guest check-out Financial record maintenance Organizational skills Productivity software Hospitality online booking platforms 1 year Hotel and accommodations guest complaints handling Bookkeeping Communication skills Entry level Office phone management Time management Full Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$18 hourly +

Bonus Responsibilities:

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Connect with the housekeeping department to ensure guest accommodations are ready Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Handle customer complaints as necessary Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills High school diploma, GED, or equivalent Exhibits working knowledge of Microsoft Office and reservation management systems Comfortable taking telephone calls and mitigating stressful situations At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred About Company We invite you to join us at the SpringHill Suites by Marriott in beautiful Kalispell, MT. We are conveniently located just off of US Highway 93. The SpringHill Suites Kalispell is an all-suite property that features spacious rooms 25% larger than traditional hotel rooms. We are a franchise Marriott hotel managed by a Montana-based company out of Butte, MT.