Front Desk Agent

Front Desk Agent La Quinta Inns & Suites - 3.4 Asheville, NC Job Details Full-time 22 hours ago Benefits Employee discount Qualifications Computer operation Guest relations Customer inquiry handling High school diploma or GED Attention to detail Individual consumer customer service Full Job Description Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists / Front Desk Agents take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. What you'll do: Organize, confirm and process guest check-ins/ check-outs and adapt for any changes. Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve: We'll support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Opportunities to serve and give back to the community Employee Discounts on hotel rooms Recognition programs What we're looking for: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details Previous experience working as a front desk agent A high school diploma or GED Flexible schedule to work Proficiency with computers The ability to provide excellent customer service and maintain a professional demeanor at all times'

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person