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Front Desk Associate
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La Quinta Inn & Suites by Wyndham Boone University
Boone, NC (In Person)
$29,120 Salary, Part-Time
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Job Description
Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will possess exceptional customer service skills and a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. Duties Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures. Manage reservations, including modifications and cancellations, while ensuring accuracy in the booking system. Address guest inquiries and concerns promptly, providing information about hotel services, amenities, and local attractions. Handle phone calls with professionalism, utilizing excellent phone etiquette to assist callers effectively. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Maintain the front desk area in an organized and welcoming manner. Uphold the highest standards of guest relations by demonstrating empathy, patience, and understanding in all interactions. Qualifications Previous experience in guest services or front desk operations within the hospitality industry is preferred. Strong customer service skills with a focus on enhancing the guest experience. Bilingual abilities are highly desirable to cater to diverse clientele. Familiarity with hospitality management software is an advantage. Excellent communication skills, both verbal and written, with a keen attention to detail. Ability to work flexible hours, including nights and weekends as needed. A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!