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Front Desk Agent
Job
Home2/Tru
Concord, NC (In Person)
$35,360 Salary, Full-Time
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Job Description
Front Desk Agent Home2/Tru Concord, NC Job Details Part-time | Full-time From $17 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Guest relations Front desk Full Job Description Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at the brand new Home2/Tru Charlotte Concord. The ideal candidate will have a passion for hospitality and a commitment to delivering outstanding customer service. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that all guest needs are met efficiently and professionally. Our expected opening date will be December 2025. Responsibilities Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression. Handle check-in and check-out processes efficiently, managing reservations and room assignments. Provide information about hotel amenities, services, and local attractions to enhance the guest experience. Address guest inquiries and concerns promptly, maintaining high standards of guest relations. Manage multi-line phone systems, responding to calls with excellent phone etiquette. Conduct night audits as required, ensuring accurate financial reporting and balancing of accounts. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Assist in managing guest services, including handling special requests or complaints with tact and professionalism. Skills Strong background in hospitality or hotel management is preferred. Bilingual or multilingual abilities are highly valued to cater to diverse guests. Proven experience in customer service with a focus on guest relations within the hospitality industry. Familiarity with front desk operations, including night audit processes and multi-line phone systems. Excellent communication skills, both verbal and written, with an emphasis on phone etiquette. Ability to work well under pressure while maintaining a positive attitude in a fast-paced environment. Previous experience in resort or hotel settings is advantageous. Join us as we strive to provide unforgettable experiences for our guests while fostering a supportive work environment for our team members!