Front Desk Agent (Part-Time)

Front Desk Agent (Part-Time) North Carolina Center for Physical Therapy Durham, NC Job Details Part-time $14.16

• $18.

00 an hour 1 hour ago Benefits Flexible schedule Qualifications Teamwork High school diploma or GED Accounting data entry Telephone systems Office phone management Full Job Description About us Based in Durham, NC, NC Center for Physical Therapy is an independent, family-owned, and award-winning physical therapy clinic that provides caring, innovative treatment for our patients biggest goals, including pain relief to eliminate opioids or avoid a surgery recover from an injury or train for an activity that inspires you!

Position Overview:

We are seeking a friendly and professional Front Desk Associate with good work habits, the ability to juggle multiple responsibilities, work in a small family/team environment where every counts on each other. This is a small team where your work will stand out

• good or bad.

If you want to be recognized for the work you do because you do good work, we want you on our team! As a Front Desk Associate you will often be the first person people talk to and see at our clinic. This position offers flexibility in terms of hours and schedule, within business needs.

Key Responsibilities:

• Greet patients with a warm and welcoming demeanor
• Check-in and check-out patients efficiently, ensuring accuracy in scheduling & billing
• Answer phone calls and respond to inquiries in a timely and professional manner
• Tactfully answer questions from patients often confused by insurance companies.
• Maintain a clean and organized front desk area
• Accurately enter financial transactions. To excel in this role, you should possess the following skills:
• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, both verbal and written
• Proficiency in using phone systems and other office equipment
• Knowledge of insurance, have you read an EOB from an insurance company?
• Strong problem-solving skills with the ability to handle difficult situations calmly

Requirements:

A "Can Do" attitude who looks for things you "Can Do" to improve patient experiences. This is not a position where you will have time to "surf" on your phone. Strong resilience

• are you able to make a mistake, learn from it and move on?

We need people who want to be empowered with responsibility to make things better. In a small practice, everyone is important to helping the practice succeed. Ability to work independently and collaboratively. At NC Center for Physical Therapy, we understand the importance of work-life balance. We offer a supportive and inclusive environment where you can thrive both personally and professionally. Our team values resiliency, flexibility, creativity, and collaboration, and we're committed to helping you succeed in your career goals while prioritizing your family. How to

Apply:

REQUIRED

• prove that you read the job description Please submit your resume and a brief cover letter outlining your relevant experience and why you're interested in this opportunity.

Equal Opportunity Employer:

North Carolina Center for Physical Therapy is an equal opportunity employer and welcomes individuals of all backgrounds, experiences, and perspectives. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.

Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, and qualifications required.

Job Type:

Part-time Pay:

$14.16

• $18.

00 per hour

Benefits:

Flexible schedule People with a criminal record are encouraged to apply

Education:

High school or equivalent (Preferred)

Experience:

customer service: 1 year (Preferred)

Work Location:

In person