Hotel Front Desk Agent Millennium Hotels and Resorts
5 Durham, NC Job Details 8 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications High school diploma or
GED Full Job Description Hotel Name:
Millennium Hotel Durham Location:
Onsite
- Durham, NC Join the Team at Millennium Durham At Millennium Durham , we believe great hospitality is more than a service—it's how we make people feel.
Every interaction is an opportunity to create comfort, connection, and a lasting impression. About Millennium Durham Located just minutes from Duke University and Duke University Hospital, Millennium Durham is a full-service hotel at the center of one of North Carolina's most dynamic and fast-growing markets. With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality
- Delivering meaningful and memorable guest experiences Entrepreneurial
- Taking ownership and acting with agility Innovation & Progressive
- Continuously improving how we operate and serve Solutions & Results Oriented
- Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the
Role:
Front Desk Agent As our Front Desk Agent , you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results." Your Impact You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You'll Be Doing Guest Experience Deliver exceptional service rooted in passion for hospitality Anticipate needs and respond with a solutions-first mindset Create memorable, personalized experiences for every guest Team Collaboration Work collaboratively across teams to achieve shared goals Communicate effectively and contribute to a positive work environment Support a culture of respect, energy, and accountability Compliance & Standards Follow all company policies, safety standards, and procedures Maintain accuracy in processes, reporting, and documentation Uphold a culture of accountability and operational excellence Requirements Passion for hospitality and delivering exceptional service Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Solutions-oriented mindset with attention to detail Flexibility to work varied schedules, including evenings, weekends, and holidays Technical / Role-Specific Requirements Front Desk /
Guest Services:
Experience in customer service or hospitality preferred Familiarity with PMS systems (e.g., Opera) is a plus Education High school diploma or equivalent required Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth. Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
