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Front Desk Representative
Job
Hampton Inn Greensboro Airport
Greensboro, NC (In Person)
$31,200 Salary, Part-Time
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Job Description
Front Desk Representative Hampton Inn Greensboro Airport
- 3.
PLEASE DO NOT APPLY ONLINE FOR THIS POSITON PLEASE APPLY IN PERSON AT 7803 NATIONAL SERVICE RD, GREENSBORO
Summary:
To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.Job Requirements:
Must posses and demonstrate an energetic and outgoing personality to qualify for this position. Must be flexible with availability. Shifts vary from 7a-3p, 3p- 11p , and 11p-7a. Proficient with Microsoft Office (Word/Excel) Responsibilities
- Provide the highest quality of service to the customer at all times.
- Promptly and effectively deal with guest complaints and requests.
- Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash
- handling procedures.
- Handle guest mail and messages efficiently.
- Be very knowledgeable of Hilton Honors program and promotions.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Assign rooms and handle special requests.
- Monitor room availability.
- Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
- Offer and properly handle requests for wake up calls.
- Know how to clean guest rooms to standards.
- Clean lobby, meeting room, vending room, breakfast room, and back office area.
- Must be able to Stand at Guest Service Desk up to 8 hours.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
- Resolve guest or systems related complaints or problems immediately.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Keep maintenance informed of all maintenance needs.
- Pass on guest lost and found inquiries to management or supervisors.
- Assist in marketing effort by completing Local Company Tracking nightly.
- Must wear proper uniform at all times in accordance with the Standards of Appearance.
- Practice safety standards at all times.
- Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook. Interested please apply In Person (No Phone Calls) at the Hampton Inn
- 7803 National Service Rd, Greensboro, NC Applicants applying online will not be considered.