Guest Service Agent

Guest Service Agent Fairfield Inn Greensboro Airport - 3.5 Greensboro, NC Job Details Part-time | Full-time $13 - $15 an hour 1 hour ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Employee discount Life insurance Qualifications Working with individuals with disabilities Phone communication Night audit Quality assurance Individual consumer customer service Guest services Balancing end-of-day transactions Entry level Client interaction via phone calls

Full Job Description Benefits:

PTO, Health, Vision, Dental, Life, Short-Term Disability, Hospital Indemnity, Accident, and Specified Disease Insurance. Daly Seven is an award-winning, family owned and operated hotel management company delivering dependable travel accommodations for our guests. Since our founding in 1983 with the opening of our first hotel in Raleigh, NC; Daly Seven's core values to work hard, dream big, and give back have created a culture that has risen Daly Seven to the top of Hospitality company rankings. Fairfield Inn - Greensboro Airport is looking for a Full Time 2nd Shift Guest Service Agent and a Part Time Guest Service Agent/Night Auditor with open availability . Top applicants have excellent customer service skills, as well as a friendly and positive attitude!

The Role:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations Secure payment, as well as verify and adjust billing. Activate and file room keys. Identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift. Report accidents, injuries, and unsafe work conditions to manager. Assist individuals with disabilities. Answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards.

Other Requirements:

Stand for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Pay Rate:

Based on experience

Job Types:

Full-time, Part-time Pay:

$13.00 - $15.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Marriott:

1 year (Preferred)

Work Location:

In person