Front Desk Agent - AM and PM Shift

Job Overview:

Join our dynamic hospitality team as a Front Desk Agent at the Springhill Suites High Point , where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for guests, providing friendly, efficient service that embodies our commitment to hospitality excellence. Your proactive approach and attention to detail will ensure smooth check-ins and check-outs, guest satisfaction, and seamless hotel operations. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations while working in a vibrant resort environment.

Duties:

Shifts include 1st and 2nd Greet guests warmly upon arrival, ensuring a welcoming atmosphere from the moment they step into the hotel. Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software. Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences. Handle guest inquiries and resolve issues promptly with professionalism and a positive attitude. Maintain excellent phone etiquette when communicating with guests and vendors over various communication channels. Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight. Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests swiftly and effectively. Uphold high standards of guest services and hospitality management to foster guest loyalty and positive reviews. Skills Proven experience in hotel management or front desk operations within a resort or hospitality setting. Exceptional customer service skills with the ability to handle diverse guest needs courteously and efficiently. Multilingual or bilingual abilities are highly desirable to serve our diverse clientele better. Strong knowledge of hospitality management principles, including guest relations and hotel operations. Familiarity with night audit procedures, multi-line phone systems, and front desk technology tools. Excellent communication skills paired with professional phone etiquette for engaging with guests over the phone or in person. Ability to remain calm under pressure while managing multiple tasks in a fast-paced environment. Join us as a Front Desk Agent — where your passion for hospitality meets endless opportunities for growth!

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Hospitality:

1 year (Required)

Language:

English (Required) About High Point Lodging Associates LP SpringHill Suites, High Point is one of the area's newest hotels, proudly opened in Fall 2025 in the heart of downtown High Point. As part of the Marriott family of brands and operated by North Star Lodging Management, we are building a team that is passionate about hospitality and committed to creating memorable experiences for every guest who walks through our doors. We believe great hospitality starts with great people. Our culture is guided by our core values of Passion, Collaboration, Integrity, Quality, and Accountability, and every team member plays an important role in delivering exceptional service while helping one another succeed. If you are passionate about hospitality and looking to join a team that values people, exceeding guest expectations, and teamwork, we welcome you to apply and explore opportunities to grow with us.