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FRONT DESK

Job

Holiday Inn Express and Suites

Matthews, NC (In Person)

$33,280 Salary, Part-Time

Posted 4 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

FRONT DESK 3.3 3.3
out of 5 stars Matthews, NC 28105 From $16 an hour - Part-time Holiday Inn Express and Suites 4,863 reviews From $16 an hour - Part-time Join our dynamic team as a Front Desk Associate, where you will be the welcoming face and efficient coordinator at the front of our office. This vital role combines exceptional customer service with administrative expertise, ensuring smooth daily operations and a positive experience for visitors, clients, and staff alike. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy helping others, this is the perfect opportunity to showcase your talents and grow professionally.
DUTIES:
Greet guests warmly upon arrival and provide a positive first impression Manage guest check-in and check-out procedures efficiently Handle guest inquiries, requests, and complaints with professionalism and courtesy Maintain accurate reservation records and update guest information in the system Assist with night audit procedures to ensure financial accuracy at the end of shifts Provide information about hotel amenities, local attractions, and services to guests Coordinate with housekeeping and maintenance departments to address guest needs promptly Ensure adherence to phone etiquette standards Support other front desk duties as needed to ensure smooth hotel operations Skills Proven experience in hospitality or hotel front desk operations Strong customer service skills with the ability to handle diverse guest needs Excellent communication skills, both verbal and written. Familiarity with hotel management software and multi-line phone systems Ability to work efficiently on your own Knowledge of resort operations, guest services, and hospitality best practices Professional appearance and demeanor with strong phone etiquette skills Ability to manage multiple tasks simultaneously while maintaining attention to detail This role requires open availability to all shifts. Join us to be part of a vibrant engaging environment committed to excellence!
Pay:
From $16.00 per hour
Work Location:
In person