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Front Desk Associate
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Home2 Suites By Hilton Raleigh-Durham Airport RTP
Morrisville, NC (In Person)
$31,200 Salary, Full-Time
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Job Description
Front Desk Associate Morrisville, NC 27560 $15 an hour - Full-time $15 an hour - Full-time Do you enjoy staying busy, solving problems, and making sure things are done correctly? We're looking for dependable individuals who take pride in accuracy, enjoy helping others through action, and thrive in an environment where no two days are exactly the same. Our Front Desk Agents are the first and last impression for our guests, balancing hospitality with attention to detail and operational excellence. This role is ideal for someone who: Enjoys staying productive throughout their shift. Takes ownership of their responsibilities. Notices details that others may overlook. Prefers clear expectations and established procedures. Finds satisfaction in solving problems and helping guests reach a solution. Can work independently while remaining a supportive member of the team. What You'll Do Welcome guests with professionalism and genuine hospitality. Complete check-ins and check-outs accurately and efficiently. Resolve guest concerns using established service recovery guidelines. Answer questions and provide recommendations about the hotel and local area. Monitor reservations, room availability, and guest requests. Maintain a clean, organized, and guest-ready front desk environment. Complete assigned tasks that support hotel operations throughout the shift. What We're Looking For Strong attention to detail and organizational skills. Ability to prioritize tasks and remain productive during busy periods. Comfort working with computers and learning hotel systems. Excellent problem-solving abilities. Reliability, accountability, and consistent attendance. Previous hospitality experience is helpful, but not required. What We Offer A structured environment with clear expectations. The opportunity to develop expertise in hospitality operations. Supportive leadership and ongoing training. Employee discounts through Hilton's travel program. Growth opportunities for team members who demonstrate reliability and initiative. If you're someone who enjoys staying busy, takes pride in getting the details right, and believes that excellent service comes from consistency and follow-through, we'd love to meet you. Apply today and become part of a team dedicated to making every guest feel at home. Dress business casual and represent your self. Dress pants/slacks and dress shirt/blouse with a warm and friendly personality always makes a great first impression.