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Front Desk Associate
Job
Epkon Hospitality
Raleigh, NC (In Person)
Full-Time
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Job Description
Job Overview The Front Desk Associate is the face of Clarion pointe Hotel, responsible for creating a warm first impression and ensuring every guest feels welcomed, valued, and cared for throughout their stay. This role manages the full check-in/check-out experience, handles guest inquiries and service requests, and works collaboratively with housekeeping and management to maintain seamless hotel operations Responsibilities Greet all guests with a professional, friendly, and enthusiastic attitude upon arrival Perform efficient check-in and check-out procedures using the property management system (PMS) Assign rooms according to guest preferences, loyalty status, and availability Respond promptly and courteously to all guest inquiries, requests, and complaints Provide local area recommendations including dining, attractions, and transportation Operations & Administration Process payments, post charges, and maintain accurate folios Balance cash drawer at the start and end of each shift; complete shift reports Maintain accurate room inventory and communicate status updates to housekeeping Handle incoming calls, reservations, and special requests in a timely manner Complete night audit procedures accurately (overnight shift associates) Maintain a clean, organized, and professional front desk environment Brand Standards & Compliance Adhere to all brand standards, grooming guidelines, and service protocols Follow PCI compliance procedures when handling credit card and payment information Comply with all safety, security, and emergency procedures Participate in required training programs and brand certification courses Team Collaboration Communicate room status, VIP arrivals, and special requests to relevant departments Support colleagues across departments during peak periods as directed by management Attend pre-shift briefings and department meetings Join us as a Front Desk Associate and become an essential part of a vibrant team dedicated to delivering outstanding service while advancing your professional growth. This role offers a dynamic work environment where your organizational talents and positive energy will make a real difference every day!