Hotel Guest Services Representative - Evening and Night Audit

Hotel Guest Services Representative

• Evening and Night Audit 3.2 3.2 out of 5 stars 3716 6th Avenue, Williston, ND 58801 $16
• $17 an hour
• Part-time, Full-time Candlewood Suites 1,517 reviews $16
• $17 an hour
• Part-time, Full-time Evening Hotel Front Desk Agent/Night Auditor If you have a positive attitude and great work ethic, we would love to talk to you! Candlewood Suites of Williston, North Dakota is currently hiring a full time or a part time evening front desk agent/night auditor to join our award winning hotel. The shifts for this position are a mixture of evenings (3pm
• 11pm) and night audits (11pm
• 7am).

The front desk agent/night auditor is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

JOB DUTIES & RESPONSIBILITIES

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
• Maintain positive guest relations at all times.
• Address and resolve guest complaints and ensure guest satisfaction.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the communication log.
• Maintain the cleanliness of the hotel lobby and common areas.
• Performs laundry functions as directed.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Excellent interpersonal and communication skills with strong guest/customer focus.
• Skill in the use of personal computers and related software applications.
• Highly energetic, motivated individual with a positive can-do attitude.
• Willing to take initiative and work with little direction at times.
• Ability to shift and manage multiple priorities.
• Previous hospitality industry experience is preferred but not required.
• Ability to meet the demands of the work schedule, to be at work and on time. Various scheduled evenings and night audit shifts, including weekends and holidays. Flexibility is highly desired.
• If you are unable to work evening and night audit shifts, please do not apply.
• Wage is based on experience and qualifications. Job entails a mixture of evening shifts (3pm
• 11pm) and night audit shifts (11pm to 7am).

Shift differential for night audit shifts.

BENEFITS

Competitive pay based on experience and qualifications Uniforms provided Incentive bonuses Generous employee hotel discounts when traveling Paid time off Great working environment Opportunities for advancement with a growing company Our goal is to provide the best service and accommodations possible in Williston. We strive for the "wow" factor in going above and beyond for our guests. If you are an outstanding individual with a passion for hospitality, enjoy working with people, and take pride in doing a great job, we would love to visit with you! Please apply via resume through Indeed or apply in person at: Candlewood Suites 3716 6th Ave. W Williston, North Dakota 58801

Job Types:

Part-time, Full-time Pay:

$16.00

• $17.

00 per hour

Benefits:

Employee discount Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel front desk: 1 year (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person