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Front Desk Agent/Night Auditor
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Hampton by Hilton Hastings
Hastings, NE (In Person)
$33,280 Salary, Full-Time
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Job Description
Hampton by Hilton Hastings is seeking a dependable, professional, and detail-oriented team member to join our Front Office team as a Front Desk Agent / Night Auditor. This position is ideal for someone who enjoys working independently, takes pride in accuracy, and understands the importance of delivering exceptional guest service. The role combines front desk operations, night audit responsibilities, breakfast setup, and general hotel support duties. Our hotel is known for its strong team culture, high standards, and excellent guest service. Many of our team members have been with us for years, and we are looking for someone who wants to become part of that long-term success. Responsibilities Welcome and assist guests in a professional and friendly manner Check guests in and out accurately and efficiently Answer phones and assist with reservations Resolve guest concerns and provide service recovery when needed Complete nightly audit procedures and balance daily revenue reports Prepare reports and ensure a smooth transition to the next business day Set up breakfast and prepare coffee for guests Maintain a clean and organized work environment Assist with hotel operations as needed, including light laundry or housekeeping support Communicate effectively with management and fellow team members Qualifications Strong computer and organizational skills Excellent attention to detail Reliable attendance and punctuality Professional appearance and attitude Ability to work independently and manage priorities Strong customer service and communication skills Flexible schedule, including evenings, weekends, holidays, and overnight shifts Reliable transportation What We Offer Paid training Paid Food Handler and TIPS certifications Ongoing development opportunities Hilton Team Member Travel Program Supportive management team Opportunity for advancement within the hotel and hospitality industry Stable work environment with an established team Who Succeeds in This Role? The ideal candidate is dependable, trustworthy, comfortable working independently, and committed to providing outstanding guest service. If you are looking for an opportunity to build hospitality experience while working for one of the world's most recognized hotel brands, we encourage you to apply. Join the Hampton by Hilton Hastings team and help create exceptional guest experiences every day.