Front Desk Clerk

Job Title:

Front Desk Clerk -

Campground Job Summary:

The Front Desk Clerk is the first point of contact for guests at the campground. This role is responsible for providing friendly customer service, managing reservations, handling check-ins and check-outs, and ensuring guests have a positive and comfortable stay.

Key Responsibilities:

Greet guests upon arrival and provide a welcoming experience Manage reservations, cancellations, and campground availability Check guests in and out efficiently Escort guests to their campsites when needed and ensure they are properly settled Answer phone calls, emails, and in-person inquiries Provide information about campground amenities, rules, and local attractions Process payments and maintain accurate records Handle guest concerns or complaints in a professional manner Coordinate with maintenance and housekeeping staff as needed Maintain a clean and organized front desk and office area

Qualifications:

High school diploma or equivalent Drivers license Previous customer service or hospitality experience preferred Strong communication and interpersonal skills Basic computer skills (reservation systems, email, payment processing) Ability to multitask and stay organized in a busy environment Friendly, dependable, and professional demeanor Food handlers permit

Working Conditions:

Will require evening, weekend, and holiday shifts Work is typically performed in an office/front desk environment with frequent guest interaction Occasional outdoor/cleaning work may be required

Physical Requirements:

Ability to stand or sit for extended periods Ability to work inside and outside in different temperatures Join us as a Front Desk Clerk to be the friendly face that keeps our operations running smoothly! Your enthusiasm for organization, exceptional communication skills, and dedication to customer support will make a meaningful difference every day.

Pay:

From $15.00 per hour

Work Location:

In person