Hotel Front Desk Attendant

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. This position requires cross-training on the Night Audit. Regularly scheduled shifts are Monday-Sunday with estimated start and end times as follows: 7a-3p, 3p-11p, and 11p-7a, as needed.

Compensation:

$18 - $20 hourly

Responsibilities:

Welcome guests warmly, determine their needs, and manage the registration process. Manage guest check-ins and check-outs appropriately Take reservations in person, via email, or over the phone, including group bookings. Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Qualifications:

Availability to work flexible schedules, including weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical ability to stand, walk, and lift up to 25 pounds as needed. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Strong customer service skills with a guest-focused approach. About Company At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!