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Front Desk/Reservations Agent
Job
Shorebreak Resorts
Ocean City, NJ (In Person)
$33,280 Salary, Full-Time
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Job Description
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out procedures, answering inquiries, and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.Duties:
- Greeting guests with a warm and welcoming demeanor.
- Assisting guest with booking reservations either over the phone, in person or online.
- Provide information about room availability, pricing, hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Processing reservations, managing room assignments and updating reservation information in the system.
- Maintain accurate guest records and ensure confidentiality of personal information.
- Handle cash transactions and maintain an organized front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Upholding the hotel's policies and procedures to ensure guest satisfaction.
- Providing excellent customer service to enhance the overall guest experience.
Skills:
- Strong guest relations skills with a focus on providing exceptional customer service.
- Knowledge of hotel operations and front desk procedures.
- Proficiency in using phone systems and computer software.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment Please note that all positions at our company are paid positions.