FRONT OFFICE AGENT - PART TIME

FRONT OFFICE AGENT - PART TIME

Bernalillo, NM Job Details Part-time | Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Computer operation Property management tools Guest relations Financial transaction processing Phone communication Computer literacy Greeting customers Processing cash transactions Computer skills Escalation handling Communication skills Entry level Client interaction via phone calls Full Job Description Summary Build Your Career at Hyatt Regency Tamaya A job is one thing. A career built in a place that inspires you every day is something else entirely. Nestled on the sacred lands of the Santa Ana Pueblo and framed by the breathtaking Sandia Mountains, Tamaya is more than a resort. It's a place where tradition, hospitality, and heartfelt connection come together to create unforgettable experiences for guests and meaningful careers for our team. Whether you're beginning your hospitality journey or looking to take the next step in your career, Tamaya is a place where your work creates meaningful moments for guests from around the world, and where you're supported by a culture of care every step of the way. Who We Are Hyatt's purpose is simple and powerful: we care for people so they can be their best. We live this purpose every day through our values: Empathy — understanding and supporting one another Integrity — doing what's right, always Experimentation — embracing curiosity and innovation Respect — honoring people, culture, and individuality Inclusion — creating a place where everyone belongs Wellbeing — caring for the whole person At Hyatt Regency Tamaya, these values come to life as, we honor culture and tradition through authentic, heartfelt care. Why Build Your Career With Us? A Workplace That Cares Hyatt is consistently recognized as one of the world's best places to work because we invest in our people. At Tamaya, you'll join a team that values collaboration, respect, and genuine connection. Benefits That Truly Support You. Medical, Dental, and Vision coverage to support your health and well‑being A variety of mental health resources, because caring for yourself matters Paid time off so you can rest, recharge, and enjoy life outside of work 12 free nights per year at Hyatt hotels worldwide, opening the door to unforgettable travel 401(k) with company match to help you plan for your future Free meals during your shift Free laundering of uniforms Growth and development opportunities across Hyatt's global portfolio A culture that celebrates people, purpose, and making meaningful moments Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Responsibilities:

Greet guests warmly upon arrival and provide a friendly, professional first impression. Complete guests check in and check out procedures accurately and efficiently. Verify guest information, assign rooms, and issue room keys. Handle reservation, modifications, and cancellations using the property management system. Respond promptly to guest inquiries, requests, and concerns in person or over the phone. Provide information about hotel services, amenities, dining options, and local attraction. Coordinate with housekeeping and other departments to ensure rooms are ready and guest needs are met. Process payments, post charges, and maintain accurate cash handling procedures. Resolve issues or escalate concerns to management when necessary. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel. Play Play 00:00 01:58 Mute Settings Enter fullscreen Qualifications A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills. Ability to stand for long periods of time. Basic computer skills. Ability to work a flexible schedule, including evenings, weekends, and holidays. A Place to Learn, Grow, and Belong Every day at Tamaya brings new opportunities to make a difference. You'll gain skills that last a lifetime, work alongside a supportive and diverse team, and be part of a company consistently recognized as one of the world's best places to work. Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click and complete an application for the Front Office Associate position on the Hyatt Careers Site!