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Front Desk Clerk

Job

Hilton Santa Fe Historic Plaza

Santa Fe, NM (In Person)

$37,440 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/28/2026

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Job Description

FRONT DESK CLERK
Department:
Front Desk Supervisor:
Front Office Manager DUTIES:
Accurately and efficiently check in and check out guests using a computer system, assist guests as requested, handle cash, answer telephones and make reservations when necessary.
PERSONAL CHARACTERISTICS
1.
Appearance:
Pleasant, professional, neat and clean hands and nails, well-groomed, conservative hairstyle, neatly trimmed beard or mustache, if applicable. 2.
Behavior:
Friendly, positive, professional, interested in job and guests, team player. 3.
Basic Skills:
Able to efficiently and accurately operate the front desk computer, honest, loyal, dependable, able to organize and plan, patience, basic arithmetic. 4.
Communication Skills:
Good grammar, strong verbal skills (bi-lingual an asset), legible handwriting, able to communicate accurately and effectively with guests in verbal and written form. 5.
Other:
Basic understanding of guests' needs and desires and methods of servicing to the guests' satisfaction, adaptable to change.
JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS
1.
Previous Experience:
Previous front desk clerk experience is desired, money handling, complaint handling, guest service. 2.
Special Skills:
Handling guest complaints and requests, salesmanship, problem solving, attention to detail. 3.
Product Knowledge:
Hotel rooms procedures, PBX, reservations, bell service, hotel facilities, hours of operation. 4.
Other:
Knowledge of city.
Job Type:
Full-time Pay:
$18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Free parking Health insurance Life insurance Paid jury duty Paid time off Parental leave Professional development assistance Vision insurance
Work Location:
In person