Gold Dust West Carson City - Front Desk Agent—Hotel

A Legacy of Excellence Entertaining Your World Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication. Jacobs Entertainment is currently in search of a "Front Desk Agent—Hotel" for Gold Dust West Carson City. This property features 148 modern hotel rooms and suites, a 32-lane Bowling Center with full Snack Bar, an RV Park, full-service Sports Book the ever-popular Grille Restaurant. Our employees are supported with a comprehensive benefits program that include the following: $200 Referral BonusTuition Reimbursement7 paid Holidays80 hours of Vacation after 1 year of employmentWe offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 daysEmployee Assistance Program FREE of chargeCompany paid Life Insurance and AD&DMatching 401K program after 90 daysEmployee Meal DiscountsOngoing learning and development programsWork towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

Making reservations by phone and/or in personTaking payment for services rendered and applying to correct Guest foliosVerifying I.D. and credit card informationPrint cashier folio and turn in with all transaction receipts to be processed for night auditFollowing departmental cash handling and bank proceduresChecking Guests in and/or checking Guests out for Hotel and RV ParkIssuing Player club cards to Hotel Guest and/or RV Park Guests at check inPrinting Down Time and Vacant report for each shiftComplete buck and rate checkProper routing for Expedia and all other direct bill accountsAnswer all inquiries from site staff accordinglyChecking and responding to reservations computer e-mailsResolving Guest issues and/or complaintsAnswering phones and directing calls as neededRepot any issues to Supervisor or Manager as neededComplete daily shift log

Skills, Education and Other Requirements:

High School Diploma or equivalent preferred but not requiredKnowledge of Microsoft OfficePrevious experience in the Hotel/Hospitality Industry preferredIdentification that establishes identityIdentification that establishes the right to work in the United StatesRegistration with the Nevada Gaming Control Board