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Job Description
POSITION DESCRIPTION
The Guest Services Associate delivers exceptional customer service at the theater and works in a variety of different settings including serving as cashier at the box office, food service worker at the concession stand, and usher in the auditoriums, as well as maintaining the cleanliness of the entire theater.
DUTIES & RESPONSIBILITIES 1.
Complete ticket purchase transactions by greeting each guest and identifying tickets requested; reading a computer screen, operating a keyboard or dispensing manual tickets; completing a credit/debit card transaction or collecting cash and making accurate change; and thanking the guest. 2. Ensure all areas are kept clean and well organized. 3. Distribute and understand how to operate assisted movie theater equipment. 4. Enforce ratings to keep underage guests from accessing auditoriums with adult content. 5. Selling theater products (food, snacks, and beverages) with an eye to maximizing profits. 6. Pop popcorn, pour drinks and serve hot dogs, nachos, and other food items. 7. Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change. 8. Transport bags of raw popcorn, cans/boxes of seasoning oil, syrup boxes, buckets of ice and other stock. 9. Use FIFO (First In First Out) rule when handling food items and check expiration dates. 10. Maintain cleanliness of entire concession stand including cooking equipment, counters, shelves, glass display cases, condiment areas, preparation areas and stock rooms. 11. Perform daily concession maintenance duties. 12. Provide an experience that is comfortable, distraction-free and picture-perfect. 13. Control access to theater by greeting, directing guests and tearing tickets. 14. Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior. 15. Report any damage or safety concerns as well as care and protect all equipment in the building when cleaning. 16. Create a constant presence inside and outside auditoriums to deter any disruptive conduct. 17. Assist with crowd control and seating of guests in auditoriums. 18. Keep box office, concession, lobby, restroom, auditoriums, and exterior clean, well-organized and box office signage updated. 19. Make certain guest service is friendly, helpful, fast, and in a timely manner. 20. Answer questions from guests and resolve any concerns. 21. Ensure the security of all box office cash, tickets, and concession cash. 22. Accomplish daily, weekly, monthly cleaning tasks. 23. Other job related duties or responsibilities as assigned by the supervisor.
QUALIFICATION REQUIREMENTS 1.
Must be at least 16 years of age.
KNOWLEDGE, SKILLS & ABILITIES
(To perform this job, an individual must be able to perform each essential duty satisfactorily. Requirements, below, are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform essential functions) 1. Proficient guest service, administrative and follow-up skills. 2. Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners. 3. Ability to communicate and work effectively with guests in high-volume setting. 4. Standing, walking, lifting, twisting and bending on a frequent basis. 5. Ability to present a calm demeanor that deters people from engaging in disruptive conduct while encouraging positive interaction with guests. 6. Good verbal communication skills as well as math and cash handling skills. 7. Ability to meet tight deadlines under minimal supervision. 8. Must be willing to work flexible hours that will include evenings, weekends and holidays. 9. Must abide by FTDC Personnel and Procedures.
WORK ENVIRONMENT
While performing the duties of this job, the employee is constantly using hands to grasp objects and materials. Frequently required to stand and walk, climb at least (8) eight flights of stairs, reach out with hands and arms, crouch, kneel, push/pull items, frequent neck and waist twisting. Frequently bending and squatting to inspect lower items. The employee will carry or lift up to 35 pounds and frequently 20 pounds and climbing 8 flights of stairs. Work is in a normal movie cinema environment. Reasonable accommodations for these and any other physical demands will be made upon disclosure of disabilities that can be accommodated without undue hardship.
