Front Desk Agent

Front Desk Agent Astoria, NY Job Details Full-time From $18 an hour 22 hours ago Qualifications Bilingual Record keeping Maintaining an organized workspace Interpersonal skills Financial transaction processing Multilingual Phone communication Night audit Greeting customers Attention to detail Hospitality Management Multi-line phone systems Clean workspace maintenance Cross-functional collaboration Communication skills Entry level Client interaction via phone calls Hotel management Full Job Description Overview We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage front desk operations including check-ins, check-outs, and reservations. Handle guest inquiries and requests promptly and professionally, providing information about hotel services and local attractions. Maintain accurate records of guest information and transactions using multi-line phone systems. Assist with night audit procedures as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to address guest needs effectively. Uphold high standards of cleanliness and organization at the front desk area. Provide support in guest relations to enhance overall guest satisfaction. Skills Strong background in hospitality management or hotel management is preferred. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Excellent customer service skills with a focus on guest satisfaction. Proficiency in handling front desk responsibilities and operations within a resort or hotel setting. Familiarity with night audit processes is an advantage. Exceptional phone etiquette and experience with multi-line phone systems are essential. Strong interpersonal skills to build rapport with guests and resolve any issues that may arise. Ability to thrive in a fast-paced environment while maintaining attention to detail. Join our team as a Front Desk Agent where your contributions will play a vital role in creating memorable experiences for our guests!

Job Type:

Full-time Pay:

From $18.00 per hour Application Question(s): Do you have Hotel Front Desk Experience? If so, Where and When?

Work Location:

In person