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Hotel Front Desk Agent
Job
Ellicott Development Company
Buffalo, NY (In Person)
$34,320 Salary, Full-Time
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Job Description
Ellicott Hotels is looking for a Front desk agent to assist guests with their reservations, requests and balance accounts for our Country Inn Hotel located at 164 Slade Ave, Buffalo, NY 14224. Responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. You will be the friendly face to welcome guests home. If you have great problem solving abilities and customer service skills, then this is the job for you! The ideal candidate would work from 3pm-11pm and must have weekend availability. Responsibilities Check out or in guests, answer phones and take reservations Respond to guest complaints, requests and emergencies Assist with breakfast when needed Process invoices for guests checking out Skills An eye for detail Good problem-solving skills Strong customer service skills Availability to work weekends