Hotel Front Desk Clerk

About Us We're a 65‑room limited‑service hotel with a small, dependable team. Our Front Desk Agents are the heart of the operation — greeting guests, solving problems, and keeping the hotel running smoothly. This role is ideal for someone who is reliable, calm under pressure, and comfortable working independently. Position Overview As a Guest Service Agent, you'll handle everything from check‑ins to guest questions to daily operational tasks. This is not a "sit and wait" job — it's active, fast‑paced at times, and requires good judgment when management isn't on‑site. Pay & Schedule $17 per hour Shifts may include mornings, evenings, weekends, and holidays Full‑time or part‑time depending on availability Must have reliable transportation and consistent punctuality Some shifts may be solo , depending on staffing and time of day What You'll Do Guest Service Welcome guests and provide smooth check‑in/check‑out experiences Handle reservations, cancellations, and modifications accurately Answer questions about the hotel and local area Resolve guest concerns professionally and escalate when needed Daily Operations Handle cash, balance the drawer, and process payments Monitor cameras and maintain awareness of hotel security Complete shift checklists, logs, and reports Coordinate with housekeeping on room status and special requests Restock supplies and assist with small tasks around the lobby Deliver items to guest rooms when needed Realistic Expectations You may work alone for parts of your shift You will handle guest issues without a manager immediately available You will multitask: phones, guests, housekeeping coordination, and system work You will occasionally deal with upset guests and must stay calm and professional You will follow procedures for safety, incidents, and after‑hours situations What We're Looking For Strong customer service and communication skills Ability to stay calm and make good decisions independently Comfortable using computers and learning hotel software Attention to detail in a fast‑paced environment Hospitality experience is helpful but not required A reliable, steady presence — we depend on each other Our Commitment to You We are dedicated to creating a workplace where everyone feels valued and respected. We prohibit discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour

Work Location:

In person