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Front Desk Agent
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Tru by Hilton Camillus Syracuse
Camillus, NY (In Person)
$36,140 Salary, Full-Time
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Job Description
Job Overview Tru by Hilton Camillus, NY is seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our organization. This role is vital in creating a positive impression by providing exceptional customer service, managing front desk operations, and ensuring smooth administrative workflows. The ideal candidate will be energetic, organized, and proficient in handling multiple responsibilities with professionalism and enthusiasm. Your role will involve greeting guests, managing multi-line phone systems, supporting office management tasks, and maintaining a welcoming environment that reflects our commitment to excellence. Responsibilities Greet visitors warmly and professionally, ensuring they feel welcomed and attended to promptly. Answer and direct incoming calls using multi-line phone systems with courteous phone etiquette. Manage front desk operations including scheduling appointments, maintaining visitor logs, and handling mail distribution. Support office management tasks such as filing, data entry, proofreading, and organizing documents efficiently. Utilize computer skills to update records in Microsoft Office, Google Workspace, PEP and Gmail. Assist with administrative support duties including tax exempt paperwork and credit card authorizations. Provide excellent customer support by addressing inquiries accurately and efficiently while maintaining a positive attitude. Skills Strong organizational skills with the ability to multitask effectively in a fast-paced environment. Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry tools. Experience with front desk operations, PEP, clerical tasks, and customer service best practices. Excellent phone etiquette and communication skills for handling multi-line phone systems and customer interactions. Bilingual abilities are highly desirable to serve diverse client needs effectively. Join us to be part of a vibrant team where your organizational talents and customer service skills will make a meaningful impact every day!