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Hotel Front Desk Agent

Job

Holiday Inn Westbury

Carle Place, NY (In Person)

$42,640 Salary, Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 7/14/2026

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Job Description

The Holiday Inn Westbury is looking for a friendly, motivated, and professional Front Desk Associate to join our welcoming team! As the first face our guests see, you'll play a key role in creating a warm and positive experience from check-in to check-out. This position requires standing for extended periods, so comfort with a standing role is important. We're seeking someone who brings great energy, a can-do attitude, and genuine care for our guests. Whether you're experienced or just starting your hospitality journey, we'll provide the training and support you need to succeed.
What You'll Do Welcome Guests:
Greet guests with a smile and make them feel at home from the moment they arrive.
Check-In & Check-Out:
Handle guest arrivals and departures smoothly, accurately, and efficiently.
Guest Support:
Provide information about hotel amenities, services, and local attractions.
Problem Solving:
Address guest concerns with professionalism and care, ensuring satisfaction.
Team Communication:
Coordinate with housekeeping and maintenance to ensure rooms and requests are ready.
Answer Phones:
Respond to calls promptly with friendly, professional phone etiquette.
Payments & Billing:
Process payments accurately and follow hotel procedures for cash, credit, and billing. Assist with
Office Tasks:
Operate basic office equipment (printers, PMS systems, etc.) to support daily operations.
Mail & Messages:
Handle guest messages, packages, and faxes promptly and securely.
Wake-Up Calls & Daily Tasks:
Complete daily checklists and ensure smooth shift transitions. What We're Looking For A friendly, approachable, and energetic personality Strong communication and people skills A professional and reliable attitude Experience with IHG properties or
OPERA PMS
is a plus, but not required Eagerness to learn and grow in the hospitality field
Details Job Type:
Full-time Pay:
$19.00-$22.00 per hour (negotiable based on experience)
Schedule:
Flexible — must be available for various shifts (24/7 operation) Benefits Employee discounts Health insurance Paid time off 401(k) and retirement plan If you love helping people and take pride in offering exceptional service, we'd love to meet you! Please send your resume to gm@hiwestbury.com or drop it off in person at the Holiday Inn Westbury .
Job Type:
Full-time Pay:
$19.00 - $22.00 per hour
Benefits:
401(k) Employee discount Free parking Health insurance Paid time off Referral program Retirement plan
Work Location:
In person