Morning Hotel Desk Agent

Morning Hotel Desk Agent the Brae Loch Inn - 5.0 Cazenovia, NY Job Details Full-time $20 - $22 an hour 3 days ago Benefits Health insurance Qualifications Bilingual Resort Phone communication Night audit Administrative experience Multi-line phone systems Hospitality management Full Job Description Overview Join our dynamic hospitality team as a Morning Hotel Desk Agent, where your energy and enthusiasm will set the tone for our guests' day! In this vital role, you'll be the first friendly face they see, providing exceptional guest services and ensuring smooth front desk operations during morning hours. Your hospitality expertise will help create memorable experiences, foster guest satisfaction, and uphold our hotel's reputation for excellence. If you thrive in a fast-paced environment and love engaging with diverse travelers, this is the perfect opportunity to showcase your hospitality management skills and make a positive impact every morning. Duties Welcome guests warmly upon arrival, checking them in efficiently while providing accurate information about hotel amenities and local attractions Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously using proper phone etiquette Handle guest requests and resolve issues swiftly to ensure a seamless stay, demonstrating excellent customer service and guest relations skills Conduct night audit preparations for the upcoming shift, including verifying reservations, billing accuracy, and updating records Coordinate with housekeeping and maintenance teams to ensure rooms are ready and facilities are in top condition for new arrivals Maintain security protocols by monitoring access points, managing guest data confidentiality, and ensuring safety procedures are followed Assist with administrative tasks such as logging arrivals/departures, updating guest profiles, and preparing daily reports to support hotel management Requirements Proven experience in hospitality management or hotel front desk operations, preferably within resort or hotel environments Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued Knowledge of hotel management systems and multi-line phone systems; experience with night audit processes is a plus Exceptional phone etiquette and interpersonal skills to engage guests professionally and courteously Ability to handle guest relations tactfully while maintaining a positive attitude under pressure Previous hotel experience including front desk duties, guest services, or resort operations is preferred Flexibility to work morning shifts in a fast-paced setting; availability during peak hours is essential Join us as a Morning Hotel Desk Agent and become an integral part of creating welcoming experiences that guests will remember! We're dedicated to fostering a vibrant work environment where your hospitality talents can shine. All roles are paid positions committed to supporting your professional growth within the hospitality industry.

Pay:

$20.00 - $22.00 per hour

Benefits:

Health insurance

Work Location:

In person