Lodging Front Desk Agent

Blue Water Manor is a resort property and family restaurant located along the shores of Lake George. The Lodges at Blue Water Manor can be found directly on Lake George on the Blue Water Manor main property. BWM North Lodge is located just 0.7 miles up the road for additional lodging. We are a family-owned and run company that prides itself on our community. The #

BLUECREW

welcomes guests with open arms to the Lake George area and shows them the beauty that it has to offer. We aim to serve them to our best ability, sending them off feeling like they always have a home at BWM.

Job Title:

Lodging Front Desk Agent Salary:

$17-24 / hour depending on experience level, room for growth

Schedule:

In-Season:

Full-Time (40/Plus hours) /

Off-Season:

Part-Time (25/Plus hours) Holidays, mornings, days, nights, and weekends possible

Role:

A kind individual responsible to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include checking guests in and out, answering the phone to take reservations and answer questions, and maintaining an orderly desk and office.

Duties:

Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival Switching pages in our guest directories to keep them up to date Provide information about our properties, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Confirm group reservations Upsell additional facilities and services, when appropriate Willingness to learn, gain knowledge, and master our hotel management software system Must be able to handle high-pressure situations with a calm and professional demeanor Must be physically able to stand and move for long periods of time. Must reach items at varying heights (on shelves, on the ground, etc.) This position is one that comes with great responsibility, but great reward too. You will enjoy working right on the beautiful Lake George with a staff that feels like family. There is plenty of room for growth and moving up in the company with diligent work and effort shown.

Job Types:

Full-time, Part-time Pay:

$17.00 - $24.00 per hour

Work Location:

In person