Night Auditor / Overnight Front Desk Agent (Full-Time)

Hotel Indigo Flushing - LaGuardia, An IHG Hotel Flushing, NY 11354

Pay:

$22.00-$25.00 per hour (based on experience)

Job Type:

Full-Time/Part-Time Schedule:

Overnight / Weekends /

Holidays Required Work Location:

In Person Job Summary Hotel Indigo Flushing is seeking a dependable, professional, and guest-focused Night Auditor / Overnight Front Desk Agent to join our Front Office team. This position plays a critical role in ensuring exceptional overnight guest service while maintaining the accuracy of daily hotel reporting and audit procedures. The ideal candidate is confident working independently, demonstrates strong problem-solving skills, and creates a welcoming and secure environment for our guests during overnight operations. Key Responsibilities Guest Service & Front Desk Operations Welcome and assist guests with a warm and professional attitude Perform efficient check-in and check-out procedures Handle guest inquiries, requests, and service recovery professionally Provide information regarding hotel services, transportation, and local attractions Answer and direct calls using professional phone etiquette Maintain front desk organization and lobby presentation Night Audit & Reporting Complete nightly audit and end-of-day procedures accurately Review and balance room revenue, cash, credit card transactions, and hotel reports Prepare overnight operational and financial reports Verify guest folios and billing accuracy Ensure accurate documentation and shift handover communication Safety & Overnight Operations Monitor hotel activity and maintain overnight security awareness Respond appropriately to guest concerns and emergency situations Coordinate with Engineering, Housekeeping, and Management when needed Follow hotel safety, emergency, and brand standards Guest Experience & Brand Standards Promote IHG One Rewards enrollment and guest recognition standards Deliver service consistent with Hotel Indigo and IHG hospitality expectations Support positive guest satisfaction and online reputation goals Qualifications Minimum 2 years hotel front desk experience required Previous Night Audit experience preferred Opera PMS experience strongly preferred Strong computer and reporting skills Excellent communication and guest service skills Ability to work independently and remain calm under pressure Flexible schedule including overnight shifts, weekends, and holidays Ability to commute to Flushing, NY required Benefits 401(k) Health Insurance Dental Insurance Vision Insurance Paid Time Off Employee Hotel Discounts Career Growth Opportunities Join our team and become part of a hospitality culture that values professionalism, teamwork, and memorable guest experiences.

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person