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Front Desk Agent/Night Auditor
Job
Days Inn Liberty
Liberty, NY (In Person)
$35,360 Salary, Full-Time
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Job Description
Job Description Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Qualifications Ensure all hotel guest account information is accurate and up-to-date Work with the housekeeping staff to ensure rooms are ready for new guests Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Mitigate customer complaints as needed Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards