Guest Services Agent

• Job Summary:

• We are seeking a Guest Service Agent to join our team and provide exceptional customer service to our guests. The ideal candidate will have a passion for hospitality and a strong focus on guest relations.

• Duties:

• Greet and welcome guests in a friendly and professional manner
• Assist guests with check-in and check-out processes
• Handle guest inquiries, requests, and complaints promptly and courteously
• Provide information about hotel services, facilities, and local attractions
• Process reservations and cancellations accurately
• Maintain a neat and organized front desk area
• Collaborate with other hotel staff to ensure guest satisfaction

• Experience:

• Previous experience in guest services or hospitality preferred
• Knowledge of hotel management systems and procedures
• Familiarity with night audit procedures is a plus
• Proficiency in front desk operations and phone systems
• Bilingual skills in Spanish are advantageous This position offers an exciting opportunity to work in a dynamic hospitality environment where you can enhance your customer service skills and grow within the industry.

If you are passionate about providing exceptional guest experiences, we invite you to apply for the Guest Service Agent position.

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

Employee discount Flexible schedule Professional development assistance Ability to

Commute:

Middletown, NY 10940 (Required) Ability to

Relocate:

Middletown, NY 10940: Relocate before starting work (Preferred)

Work Location:

In person