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Front Desk Agent
Job
SSH NY Hayden LLC
New York, NY (In Person)
Full-Time
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Job Description
Apply Front Desk Agent New York, NY Apply Job Type Full-time Description
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.