Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Agent/Night Auditor
Job
The Bernic Hotel Tapestry Collection by Hilton
New York, NY (In Person)
$47,840 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
30
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
The Bernic Hotel New York City, a Tapestry Collection by Hilton property, is seeking an experienced Front Desk Agent to join our team. Hotel front desk experience is required. This position consists primarily of front desk shifts with occasional overnight coverage as needed. The ideal candidate is professional, reliable, guest-focused, and capable of delivering exceptional service in a fast-paced hospitality environment. Responsibilities Greet guests and provide a warm, welcoming check-in and check-out experience. Manage reservations, room assignments, and guest requests. Answer phones and respond to guest inquiries professionally and efficiently. Maintain accurate guest records and billing information using the hotel's property management system. Resolve guest concerns while upholding Hilton service standards. Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction. Assist with overnight front desk coverage as needed. Follow all hotel policies, procedures, and security protocols. Qualifications -Required Minimum 1 year of hotel front desk experience. Experience working in a hotel environment and using a Property Management System (PMS). Strong customer service, communication, and organizational skills. Availability to work weekends, holidays, and occasional overnight shifts. -Preferred Hilton hotel experience. Experience with Hilton PEP. Bilingual abilities.