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Front Desk Associate
Job
Hotel Indigo NYC Downtown Wall Street
New York, NY (In Person)
$45,188 Salary, Full-Time
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Job Description
Front Desk Associate Hotel Indigo NYC Downtown Wall Street New York, NY Job Details Full-time $21.19 - $22.26 an hour 2 hours ago Benefits Paid time off Employee discount Qualifications Microsoft Word Hospitality Microsoft Excel Guest relations Customer service English Front desk Guest services OPERA Hotel experience Full Job Description Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. Duties Greet guests warmly upon arrival and assist with the check-in process. Manage reservations and handle guest inquiries via phone systems and in-person interactions. Provide information about hotel amenities, services, and local attractions. Conduct night audits as required, ensuring accurate financial reporting. Address guest complaints or concerns promptly and professionally. Maintain the front desk area in an organized and welcoming manner. Collaborate with other hotel departments to ensure guest satisfaction. Assist with administrative tasks such as filing, data entry, and maintaining records. Requirements Previous experience in guest services or hospitality management is preferred. Familiarity with hotel management software is a plus. Strong communication skills; bilingual or multilingual abilities are highly desirable. Ability to work flexible hours, including nights and weekends if necessary. Knowledge of front desk operations in a resort or hotel setting is beneficial. Excellent problem-solving skills and attention to detail. Ability to work well under pressure in a fast-paced environment. Join our team as a Front Desk Agent where you can showcase your hospitality skills while creating memorable experiences for our guests!