Guest Service Agent

Guest Service Agent MML Hospitality - 3.6 New York, NY Job Details Full-time From $28.96 an hour 1 hour ago Benefits Paid jury duty Health insurance Dental insurance Paid time off Parental leave Vision insurance Employee discount Retirement plan Qualifications Customer communication Teamwork Multilingual Attention to detail OPERA Venue guest services Full Job Description Guest Service Agent Nine Orchard Hotel About Nine Orchard Nine Orchard Hotel is a luxury hotel located on Manhattan's Lower East Side, blending historic architecture with thoughtful design, warm hospitality, and a strong sense of place. As part of McGuire Moorman Lambert Hospitality, Nine Orchard reflects a people-first culture grounded in excellence, creativity, and genuine care for both guests and team members. About MML Hospitality McGuire Moorman Lambert Hospitality creates some of the most memorable hospitality experiences—where food, design, service, and storytelling come together seamlessly. As the company continues to grow, MML is expanding its portfolio of hotels, restaurants, and lifestyle concepts nationwide. About the Role Nine Orchard Hotel is seeking a Guest Service Agent who is as comfortable engaging with guests as they are managing the details behind the desk. This role is for someone who genuinely enjoys people—someone who notices the small things, remembers preferences, and takes pride in creating a welcoming, thoughtful experience from the moment a guest arrives. You will be a key part of the front office team, ensuring each guest interaction feels personal, seamless, and reflective of the hotel's standards. What You'll Be Responsible For Guest Experience Be a warm, visible presence at the front desk, greeting guests in a natural and engaging way Create personalized experiences by anticipating needs and remembering guest preferences Handle check-ins, check-outs, and guest requests with efficiency and care Address guest concerns with confidence and a solutions-oriented approach Focus on the small details that elevate a stay from good to memorable Operations Support the daily flow of front desk operations, including arrivals, departures, and reservations Ensure room assignments, billing, and guest profiles are handled accurately Partner closely with Housekeeping and Engineering to ensure rooms are prepared to standard Maintain a calm, organized front desk environment, even during high-volume periods Team Collaboration Work closely with fellow front office team members to deliver consistent, high-level service Communicate clearly across departments to support a seamless guest experience Contribute to a positive, respectful, and guest-focused team culture Administrative Responsibilities Process payments and maintain accurate records of guest transactions Keep front desk systems updated with guest information and preferences Follow all hotel procedures, service standards, and cash-handling protocols What We're Looking For 1-3 years of hospitality or guest-facing experience, ideally in a boutique or luxury setting Strong communication skills and a natural ability to connect with people A calm, steady presence in fast-paced or high-pressure moments Detail-oriented and highly organized Flexible schedule, including nights, weekends, and holidays Additional Experience (Nice to Have) Familiarity with hotel systems (Opera or similar) Multilingual abilities Strong judgment and problem-solving skills What Sets You Apart You enjoy being around people and making them feel at ease You notice what others might miss—and act on it You take pride in creating a welcoming, well-run environment You bring a sense of ease, confidence, and professionalism to every interaction What We Offer Competitive hourly rate Comprehensive benefits (Medical, Dental, Vision, Life, Disability) Paid Time Off + Parental Leave Retirement benefits Employee discounts Opportunities for growth within a dynamic and expanding hospitality group

Pay:

From $28.96 per hour

Benefits:

Dental insurance Health insurance Paid jury duty Paid time off Retirement plan Vision insurance

Work Location:

In person