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Hotel Front Desk Agent

Job

Heart of the House Hospitality

New York, NY (In Person)

$43,680 Salary, Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Hotel Front Desk Agent Heart of the House Hospitality - 3.8 New York, NY Job Details Full-time From $21 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee stock ownership plan Opportunities for advancement Flexible schedule Retirement plan Qualifications Guest reservation booking Property management tools Guest relations Greeting customers Hotel and accommodations guest check-in Hotel and accommodations guest inquiries Hotel and accommodations guest check-out Front desk Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Full Job Description Join Our Team at Heart of the House Hospitality! We're looking for friendly, professional Front Desk Agents to help create exceptional guest experiences at one of New York's top hotels. As the first point of contact for guests, you'll play a key role in ensuring their stay starts and ends on a positive note. What You'll Do as our Front Desk Agent Greet and assist guests with check-in, check-out, and room assignments. Handle guest inquiries and resolve issues promptly and professionally. Process payments, balance accounts, and maintain accurate records. Coordinate with housekeeping, maintenance, and management to ensure seamless operations. Provide information about hotel services, local attractions, and transportation options. Maintain a welcoming, organized, and professional front desk area. What We're Looking For 1-2 years in a hotel front desk agent or guest service role. Excellent communication, multitasking, and problem-solving abilities. Friendly, calm under pressure, and guest-focused. Organized, detail-oriented, and team-oriented. Must be able to work flexible schedules, including weekends and holidays. Knowledge of New York attractions, dining, and transportation is a plus. Why Work With Us At Heart of the House Hospitality, we believe in taking care of our people as much as our guests. When you join our team, you become part of an employee-owned company that values hard work, teamwork, and career growth.
We offer:
Weekly pay and direct deposit Health, dental, and vision insurance Paid time off (PTO) 401(k) with company match Employee Stock Ownership Plan (ESOP) - become an employee-owner! Career advancement opportunities Recognition programs and milestone bonuses Supportive team environment
Job Type:
Full-time Pay:
From $21.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Retirement plan Vision insurance
Experience:
Front desk: 1 year (Required)
Work Location:
In person