Front Desk Agent

Front Desk Agent - Join the Team at Tioga Downs! Do you love creating great first impressions and helping people feel welcome? At Tioga Downs, we re looking for a friendly, detail-oriented Front Desk Agent to deliver exceptional service and make every guest experience memorable from check-in to check-out. What You ll

Do:

Be the welcoming face of our hotel-greet guests and set the tone for their stay Share helpful information about hotel amenities, services, and local attractions Assist guests with requests, directions, and recommendations Manage reservations, check-ins, and check-outs with accuracy and efficiency Handle guest accounts, payments, and any necessary adjustments Collaborate with housekeeping to ensure rooms are ready and available Address guest concerns with professionalism and care Operate the hotel switchboard/PBX system Go above and beyond to ensure every guest leaves satisfied What We re

Looking For:

High School Diploma or GED required Previous customer service or guest relations experience preferred Strong communication skills and a positive, team-focused attitude Ability to multitask in a fast-paced environment Why You ll

Love Working Here:

On-site employee daycare open 7 days a week (7 AM-11 PM) at great rates 401(k) with 100% vesting from day one Paid Time Off, medical, dental, vision, and life insurance (full-time employees) Sick time, and holiday pay Tuition reimbursement opportunities Exclusive employee discounts on hotel stays, dining, spa services, and more

Work Environment:

A dynamic setting with a moderate noise level-perfect for someone who thrives in a lively atmosphere . If you re passionate about hospitality and enjoy helping people, we d love to meet you. Apply today and start your journey with Tioga Downs!