Front Desk

Primary Objectives:

To Ensure Guest Satisfaction and Maintain Maximum Possible Occupancy Job Specifications:

High School Diploma or Equivalent Positive Attitude & Body Language Computer Experience Ability to Perform All Emergency Procedures Including the Physical Evacuation of the

Hotel Job Skills:

Very Good Communication and Customer Service and Sales Skills Basic Math Skills Job Summary:

Responsible for Checking Guests In & Out, Posting Charges to Folios, Selling Guest Rooms for the Present and Future Dates, Operating Telephone Switchboard, Balancing Cash Drawer, Handling Guest Requests and Problems, and Act as a Center for Information about the Hotel and the Surrounding Area.

Minimum Performance Standards:

Ability to Properly Sell Reservations, Efficiently Handle guest registrations and payments, Send and Receive Fax, Operate Telephone Switchboard, Sell, Change, and Cancel Reservations, Generate, Read and Use Hotel Reports, Cash-In and Cash-Out, Handle Guest Inquiries, Complaints, and Perform Emergency Procedures.

General Duties:

Counts and verifies the cash drawer at the beginning of shift and cashes out and balances at the end of shift. Responds to guest requests and complaints quickly, efficiently, effectively, and pleasantly; directing them to the appropriate manager if necessary. Acts as switchboard operator by answering, transferring calls to appropriate office or guest room extensions, takes accurate and complete messages as needed. Sells guestrooms using the property management system as well as processing any changes or cancellations as needed. Responsible for processing advanced payments as needed. Is aware of daily, weekly occupancy at all times. Posts charges to folios - restaurant, phone, fax, laundry, etc, as soon as they are received. Gives accurate information and directions about the local area. Performs Pit Check at least once during the shift to determine the accuracy of information. Complete special assignments as requested by supervisor. Completes and signs off on shift log.. Knowledgeable on the Hotel and surrounding area. Processes information to guests and other departments.

Pay:

From $16.50 per hour

Work Location:

In person