Experienced Hotel Front Desk Agent

Experienced Hotel Front Desk Agent We are looking for an Experienced Hotel Front Desk Agent that is flexible to work either AM or PM shifts. Must have OPEN AVAILABILITY and be able to work Fridays and Saturdays Who are we looking for: An ideal candidate is someone who is friendly, outgoing, detail-oriented, has strong leadership and excellent customer service skills, and someone who's able to continue providing an exceptional level of service to our hotel guests. As part of our team, you will play a very important role in creating an amazing and welcoming experience to all our valued guests. This is a great opportunity for anyone who is looking to grow and enhance their hospitality and customer service skills in a dynamic working environment.

Responsibilities:

Greet, check in/check out guests, make/modify/verify reservations, answer external and internal phone calls, be able to promote the Hilton Honors program, must recognize Hilton honors members and provide their benefits upon arrival Handle and process any cash/credit card transactions at the front desk Print/Preview and review important daily reports, maintain great communication with front desk team, MOD, housekeeping, and operations department Read and create shift report and pass along any important information to the team and next shift Be able to solve guests' issues or concerns in a timely manner and be professional at all times Ensure all necessary forms and checklist are completed at the end of your shift Be knowledgeable with hotel's information and local geographic area Restock items at our 24-hour Treats Shop. Ensure that the front desk area is clean and organized Perform any other duties as needed

Minimum Requirements:

1-3 years of hotel front desk experience. Knowledge with Hilton's system " PEP" is a plus. Basic Computer knowledge A passion in Service and Hospitality Industry Must be able to work Friday & Saturday, and must have open availability . Schedule will depend on business' needs.

Qualifications/Skills/Abilities:

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and clear vision. Must have basic computer skills Must have a thorough knowledge of guest service and satisfaction Must be a good listener and problem solver Must be detail-oriented and organized Must have strong leadership and customer relations skills Must uphold Hilton values, GREAT & HEART model Must be able to lift up to 30 lbs. Ability to stand for up to 8 hours

Pay:

From $16.00 per hour

Work Location:

In person