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PT Evening Guest Service Agent
Job
Home 2 Suites
Rochester, NY (In Person)
$35,360 Salary, Part-Time
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Job Description
PT Evening Guest Service Agent Home 2 Suites - 3.2 Rochester, NY Job Details Part-time From $17 an hour 1 day ago Benefits Employee discount Qualifications Bilingual Resort Multilingual Night audit Receptionist experience within hospitality industry Full Job Description Overview Join our dynamic hospitality team as a PT Evening Guest Service Agent, where your energy and passion for guest relations will shine! In this lively role, you'll be the welcoming face of our hotel during evening hours, ensuring every guest experiences exceptional service from check-in to departure. Your multilingual skills and hospitality expertise will create memorable moments, making guests feel valued and cared for throughout their stay. This position offers an exciting opportunity to develop your hotel management skills while working in a vibrant, guest-focused environment. Responsibilities Greet guests warmly upon arrival, providing a friendly and efficient check-in experience. Manage multi-line phone systems with professionalism, answering inquiries and directing calls promptly. Handle guest requests and resolve issues with enthusiasm, ensuring satisfaction at every touchpoint. Conduct night audits to reconcile daily transactions accurately and maintain financial records. Maintain excellent guest relations by providing information about hotel amenities, local attractions, and services. Ensure front desk operations run smoothly during evening hours, including managing reservations and room assignments. Uphold hotel policies and procedures related to guest safety, security, and confidentiality. Qualifications Proven experience in hospitality management or hotel front desk operations. Bilingual or multilingual abilities to serve diverse guest populations effectively. Strong customer service skills with a positive attitude and proactive approach. Knowledge of night audit procedures and multi-line phone systems is highly desirable. Excellent communication skills, including phone etiquette and guest interaction. Previous hotel experience or resort background is preferred but not required. Ability to work flexible evening hours in a fast-paced environment with energy and professionalism. Embark on a rewarding journey in hospitality where your dedication transforms guest stays into unforgettable experiences!