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Front Desk Associate Part Time Audit Overnight-Summer Position
Job
Best Western
Syracuse, NY (In Person)
$36,400 Salary, Part-Time
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Job Description
Hours Friday and Saturday 11PM
- 7AM ```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and respond to guest inquiries, providing excellent customer service
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns, escalating to management when necessary
- Process payments and maintain accurate records of transactions
- Provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area ```Requirements```
- Previous experience in hotel management or front desk operations is preferred
- Excellent phone etiquette and strong communication skills
- Ability to provide exceptional customer service and handle difficult situations with professionalism
- Familiarity with hotel reservation systems and phone systems is a plus
- Ability to work flexible hours, including nights, weekends, and holidays Please note that the above duties and requirements are not exhaustive.