Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Night Auditor/Front Desk Clerk
Job
The Best Western Inn & Suites
Ticonderoga, NY (In Person)
$34,840 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
30
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring guest satisfaction throughout their stay. Handle reservations, cancellations, and modifications accurately using hotel management software. Respond to guest inquiries and provide information about hotel services, local attractions, and amenities. Process payments and maintain accurate records of transactions. Address guest complaints or issues promptly and professionally, escalating when necessary. Assist with night audit duties as required, ensuring all financial transactions are reconciled. Maintain cleanliness and organization of the front desk area. Collaborate with other hotel departments to enhance guest experiences. Qualifications Previous experience in a front desk or guest services role within the hospitality industry is preferred. Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds. Proficiency in phone systems and hotel management software is advantageous. Bilingual or multilingual abilities are a plus, enhancing communication with a wider range of guests. Excellent organizational skills and attention to detail in managing multiple tasks simultaneously. Ability to work flexible hours, including nights, weekends, and holidays as needed. A positive attitude and a commitment to providing outstanding guest experiences are essential for success in this role. Join our team as a Front Desk Agent where you can make a difference in our guests' stay while developing your career in the hospitality industry!