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Front Desk Staff Full Time
Job
Hampton Inn Watertown
Watertown, NY (In Person)
$33,800 Salary, Full-Time
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Job Description
Company Overview Hampton by Hilton is dedicated to providing a safe and relaxing experience for our guests. With a commitment to cleanliness and health, we ensure peace of mind from check-in to check-out. This is a full time afternoon 1PM to 9PM/3PM to 11PM position. The work week is 5 days a week must be albe to work weekends. We offer paid vacation, Double time pay on major holidays and a great travel employee discount. Must be able to work with other employees and by ourself. Training is full-time. Summary We are seeking a Front Desk Agent to join our team at Hampton by Hilton. In this role, you will be the first point of contact for our guests, ensuring a welcoming atmosphere and providing exceptional customer service. Your contributions will be vital in creating memorable experiences for our guests. Responsibilities Greet and welcome guests upon arrival with a friendly demeanor. Manage check-in and check-out processes efficiently and accurately. Handle guest inquiries and resolve issues promptly to ensure satisfaction. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Process reservations and manage room assignments using hotel management software. Assist with administrative tasks such as data entry and maintaining records. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Requirements Previous experience in customer service or front desk operations preferred. Strong communication skills to interact effectively with guests and team members. Proficient in using phone systems and basic office software applications. Ability to multitask and manage time effectively in a fast-paced environment. Attention to detail and problem-solving skills are essential. If you are passionate about hospitality and eager to make a difference in the lives of our guests, we invite you to apply today to join the Hampton by Hilton family!