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Front Desk Associate
Job
Fairfield by Marriott
Bowling Green, OH (In Person)
$26,000 Salary, Full-Time
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Job Description
Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional guest services and ensuring a smooth and welcoming experience for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently. As the first point of contact for guests, you will play a vital role in representing our hotel and creating a positive impression. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out procedures efficiently. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain accurate records of guest information and reservations using hotel management software. Process payments and manage billing inquiries. Conduct night audits as required to ensure accuracy in financial reporting. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, services, and amenities. Operate phone systems to manage incoming calls effectively. Assist with administrative tasks as needed to support hotel operations. Skills Strong phone etiquette to communicate effectively with guests over the phone. Excellent guest service skills with a focus on hospitality management. Familiarity with hotel management systems is preferred. Experience in night audit processes is a plus. Ability to work well under pressure in a fast-paced environment. Knowledge of front desk operations within the hospitality industry is essential. Strong organizational skills and attention to detail. Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to excellence will help create memorable experiences for our guests.