Guest Service Agent / Front Desk

Small upscale boutique hotel is seeking an individual with excellent customer service skills. Must be able to work from 7am to 3pm and 3pm to 11pm shift. Weekend shifts only.

Job Summary :

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with all department by notifying departments of check-outs, check-ins, and special requests/repairs. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor.

Qualifications:

Ability to communicate with public, hotel staff, and management in a professional manner. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule on weekends and holidays.

Job Type:

Part-time Pay:

$15.00 - $15.25 per hour

Benefits:

Employee discount Retirement plan

Work Location:

In person