On Site Guest Service Rep

On Site Guest Service Rep M6 Studio Management & Operating USA LLC Fairfield, OH Job Details Part-time $13 - $15 an hour 1 hour ago Benefits Free parking Employee discount Flexible schedule Qualifications Bilingual Customer relationship building Resort Multilingual Phone communication Night audit Greeting customers Administrative experience Multi-line phone systems Communication skills Entry level Client interaction via phone calls Hospitality management Account reconciliation Hotel management Full Job Description Job Summary Join our dynamic team as an On Site Guest Service Representative, where your enthusiasm and hospitality expertise will create memorable experiences for our guests. In this lively role, you'll be the friendly face and helpful voice that ensures every visitor feels welcomed, valued, and well-cared-for. Your energetic approach to guest relations will set the tone for a positive environment, whether managing front desk operations, assisting with inquiries, or coordinating guest services at our vibrant resort or hotel location. This paid position offers an exciting opportunity to showcase your hospitality management skills and make a lasting impact on our guests' stay. Duties Greet guests warmly upon arrival and provide exceptional customer service throughout their visit Manage front desk operations, including check-in/check-out procedures and guest inquiries Handle multi-line phone systems with professionalism, providing accurate information and assistance Assist with guest services such as reservations, room assignments, and special requests Maintain excellent phone etiquette while addressing guest concerns promptly and effectively Support night audit processes by reconciling accounts and ensuring smooth overnight operations Foster positive guest relations by resolving issues efficiently and exceeding expectations Requirements Proven experience in hospitality management or hotel front desk operations Bilingual or multilingual skills to serve diverse guest populations effectively Strong customer service skills with a friendly, energetic attitude Knowledge of hotel management systems and multi-line phone systems Ability to handle night audit procedures and perform basic administrative tasks Excellent communication skills, including phone etiquette and guest interaction techniques Previous hotel or resort experience is preferred but not mandatory; a passion for hospitality is essential Join us in delivering outstanding guest experiences through your vibrant personality and dedicated service!

Pay:

$13.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule Free parking

Work Location:

In person