Front Desk Agent

Front Desk Agent 4079 Lyman Drive, Hilliard, OH 43026 From $14.50 an hour - Part-time, Full-time From $14.50 an hour - Part-time, Full-time Front Desk Agent Are you a people person? Do you enjoy interacting with people from all over the country, or even the world? Are you a positive personality who always looks for the good in a situation? If so then we would like to meet you! The TownePlace Suites by Marriott in Hilliard hotel is looking to add friendly team members to our front desk. We are currently accepting applications for full time and part-time, weekends included. Apply today for a chance to join our fun front office team at our busy 94-room hotel!

Title:

Front Desk Agent Reports To:

Assistant General Manager/General Manager

POSITION SUMMARY

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

ORGANIZATIONAL SCOPE

Position is responsible for exceptional customer service in order to generate revenue.

ESSENTIAL FUNCTIONS

Handle guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. Show guests to room assisting them with their luggage. Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. Check luggage for hotel guests both for day and overnight.

Knowledge and Skills:

Education:

High school education or equivalent experience.

Experience:

Three months to one full year of employment in a similar hotel position or customer service position

Hours Required:

8 hour shifts; scheduled days and times may vary based on need.

Skills and Abilities:

Requires a working knowledge of the Front Desk aspect of policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.

hotel front desk:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Remotely No Job Type:

Part-time Pay:

From $14.50 per hour

Schedule:

8 hour shift 4 hour shift Evening shift Holidays Weekend availability Day Shift Application Question(s): Are you willing to undergo a criminal background check?

Experience:

Hotel Experience:

1 year (Preferred)

Front Desk:

1 year (Preferred)

Work Location:

In person

Job Types:

Full-time, Part-time Pay:

From $14.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person